Help me Chris: The rules of robocalls - FOX 13 News

Help me Chris: The rules of robocalls

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TAMPA (FOX 13) - The inevitable interruption at dinnertime is the same. But the rules for "robocalls" are changing.
 
Recent modifications to federal communications regulations favor the consumer. And it's important you know the law:
 
YOUR CONSENT
 
The FCC says telemarketers must have prior consent if they call to sell you something. Previously, a business might claim a flimsy  "established business relationship." But that's not good enough.
 
Businesses must obtain your consent "in writing," which  includes opting-in via website, a previous phone call, or on paper.
 
OPT-OUT
 
In the past, we'd tell a caller to take us off their list. Then we'd hope for follow through.
 
Today, the FCC says telemarketers must offer an automated, interactive "opt-out" mechanism during each robocall. If you don't hear that menu, the company is breaking the law.
 
CELLULAR CALLS
 
This part of the law has not changed, but it is worth repeating. The FCC says, "placing telemarketing calls to wireless phones is - and always has been - illegal in most cases."
 
There's only one way Washington will know that a telemarketer is skirting federal law: turn them in.
 
When you receive an unauthorized telemarketing robocall, note the company's name and phone number, as well as the date and time of the call. Then, lodge a complaint with the Federal Communications Commission and the Federal Trade Commission. Also consider filing a complaint with the Better Business Bureau.
 
Consumers Union argues that federal law isn't tough enough on telemarketers. It's helping consumers urge the FTC, FCC, and Congress for stricter enforcement and stronger laws.
 
You can join Consumer Union here: https://secure.consumersunion.org/site/Advocacy?pagename=homepage&page=UserAction&id=2857

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