Neiman Marcus, latest victim of cyber security attack - FOX 13 News

Neiman Marcus, latest victim of cyber security attack

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(ttarasiuk/Flickr) (ttarasiuk/Flickr)
CHICAGO (FOX 32 News) -

It was business as usual inside the Neiman Marcus store on Michigan Avenue, despite news of a mid-December security breach potentially affecting countless Neiman Marcus customers.

"I think it came out kind of late. If it happened in December and now we're already in mid-January. I mean I know when it happened with Target we were notified right away, we were notified by Target, as well as all the banks," said Jerry Szabo.

Szabo has plenty questions about what took the luxury merchant so long to notify customers and he's not alone.

"It's hard to believe that they didn't know about this in advance and would have been able to warn people during the holiday season," said Kimberly Horman.

Neiman Marcus admits it was informed by its merchant processor in mid-December of potentially unauthorized payment card activity that occurred following customer purchases at its Neiman Marcus Group stores. The retailer also says on January 1st, its forensics firm discovered evidence the company was the victim of a criminal cyber-security intrusion and that some customers' cards were possibly compromised as a result.

It's the second retailer in recent weeks to fall victim to a cyber-security attack.

"Breaches like that are going to happen. The only thing they can do is react positively to it and make sure their customers are being taken care of," said Horman.

Dana Smetna was a victim of the massive data theft at Target impacting a reported 70-million shoppers.

"It kind of makes you wonder if we should be paying all cash," said Smetna.

"I think they should have a better service protection for their customers," said Shawn Gaston.

On Twitter, Shawn says, "It looks like I'm 2 for 2 in companies dealing with a credit card breach. Awesome. Thanks, Neiman Marcus."

And Bomani says, "hey man, these jokers need to step up their i.t. game pronto. pay more. something."

Neiman Marcus released the following statement:

"Neiman Marcus was informed by our merchant processor in mid-December of potentially unauthorized payment card activity that occurred following customer purchases at our Neiman Marcus Group stores.

We informed federal law enforcement agencies and are working actively with the U.S. Secret Service, the payment brands, our merchant processor, a leading investigations, intelligence and risk management firm, and a leading forensics firm to investigate the situation. On January 1st, the forensics firm discovered evidence that the company was the victim of a criminal cyber-security intrusion and that some customers' cards were possibly compromised as a result. We have begun to contain the intrusion and have taken significant steps to further enhance information security.

The security of our customers' information is always a priority and we sincerely regret any inconvenience. We are taking steps, where possible, to notify customers whose cards we know were used fraudulently after making a purchase at our store."

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