Thousands of Americans woke up Christmas Day to find out Santa Claus was running late.
UPS and FedEx acknowledged getting swamped by the seasonal cheer and failing to deliver orders in time. The demand was much greater than forecasted.
The last time a significant number of the packages were late for Christmas was 2004, when an ice storm crippled the UPS distribution Center in Louisville, Ky.
Weather issues are to blame this year as well -- notably Dallas Ft. Worth, which was hit by an ice storm earlier this month.
Some frustrated customers formed a line outside of a UPS distribution center in Dallas. They waited hours to pick up their boxes.
On-line spending also played a factor. It jumped 9 percent to nearly $38 billion between Nov. 1 to Dec. 15.
UPS says more workers are being called into the international hub to sort through packages for delivery. The company expected to deliver 132 million bundles in the week before Christmas.
Customers can track the progress of specific shipments at www.ups.com and www.fedex.com
FOX 13 / WTVT-TV
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