Mich. won't pay Xerox due to food stamp glitch - FOX 13 News

Mich. won't pay Xerox due to food stamp glitch

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  • Glitch temporarily shuts down Bridge Card system

    Glitch temporarily shuts down Bridge Card system

    Sunday, October 13 2013 4:51 PM EDT2013-10-13 20:51:21 GMT
    Low-income families across Michigan were not able to use Bridge Cards Saturday to purchase food because of a glitch that also caused problems in 16 other states. By Sunday, the system was back up and running.
    Low-income families across Michigan were not able to use Bridge Cards Saturday to purchase food because of a glitch that also caused problems in 16 other states. By Sunday, the system was back up and running.

LANSING, Mich. -- Michigan will withhold money from Xerox Corp. because a technical problem crashed the state's debit card-style food stamps program, a state spokesman said Tuesday.

People in 17 states from Alabama to California found themselves temporarily unable to use their food stamp cards on Saturday morning, after a routine test of backup systems by Xerox sparked technical problems that shut down the states' electronic benefit transfer, or EBT, systems. Xerox said access was restored for all users late that day.

Michigan is within its rights to withhold 15 percent of the October bill due to "vendor non-compliance," Department of Human Services spokesman Dave Akerly told The Associated Press.

The state's contract "requires Xerox-ACS to maintain 99.9 percent access, and they failed to meet this," Akerly said in an email.

The specific amount that won't be paid is unclear because Michigan hasn't gotten the monthly invoice yet. But if the tab is similar to the September bill, Xerox could lose out on $80,000.

"It depends, because each month the figures change based on transactions and usage," Akerly said. "We won't know the actual billable figure until Nov .1." He said the invoice for September was about $534,000.

The issue began after a routine test of backup systems by Xerox resulted in a system failure. The U.S. Department of Agriculture said the outage was unrelated to the government shutdown.  

An email message seeking comment was sent to Xerox spokespeople after business hours Tuesday. The company earlier expressed regret in a posting on its website.

"We appreciate our clients' patience while we resolved this issue and apologize for any inconvenience," the statement said. "We realize that access to these benefits is important to families in the states we serve. We continue to investigate the cause of the issue so we can take steps to ensure a similar interruption does not re-occur."

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  • Federal sting ends in gunfire in Highland Park

    Federal sting ends in gunfire in Highland Park

    Saturday, August 2 2014 12:03 AM EDT2014-08-02 04:03:37 GMT
    In what started as a traffic stop, resulted in a shootout between federal agents and a pair of men known to have illegal assault rifles in Highland Park.Police say a task force of ATF and FBI agents who had previously set up a meet with two men, known to have AK-47s and AR-15s in their Chevrolet Cavalier, began to move in. The traffic stop was made near Oakland and Victor about 7:30 p.m. Friday. The car rammed the federal agents vehicle and the driver opened fire with a handgun. The agents re...
    In what started as a traffic stop, resulted in a shootout between federal agents and a pair of men known to have illegal assault rifles in Highland Park.Police say a task force of ATF and FBI agents who had previously set up a meet with two men, known to have AK-47s and AR-15s in their Chevrolet Cavalier, began to move in. The traffic stop was made near Oakland and Victor about 7:30 p.m. Friday. The car rammed the federal agents vehicle and the driver opened fire with a handgun. The agents re...
  • Officer hit by drunk driver on Detroit's east side

    Officer hit by drunk driver on Detroit's east side

    Friday, August 1 2014 11:15 PM EDT2014-08-02 03:15:06 GMT
    An officer was hit by a driver believed to be drunk Friday at 8 mile and Alcoy on Detroit's east side.Police say officers were investigating at the scene of a traffic accident when the driver ran through the barricade and hit the woman.She was transported to an area hospital with non-life threatening injuries and the drunk driver was arrested. Police had been conducting an investigation of the original accident in which one of the drivers died. Eight mile is closed in east bound lane by Alcoy.
    An officer was hit by a driver believed to be drunk Friday at 8 mile and Alcoy on Detroit's east side.Police say officers were investigating at the scene of a traffic accident when the driver ran through the barricade and hit the woman.She was transported to an area hospital with non-life threatening injuries and the drunk driver was arrested. Police had been conducting an investigation of the original accident in which one of the drivers died. Eight mile is closed in east bound lane by Alcoy.
  • Man arrested after trying to wrestle gun from officer in Detroit

    Man arrested after trying to wrestle gun from officer in Detroit

    Friday, August 1 2014 9:32 PM EDT2014-08-02 01:32:44 GMT
    A man was arrested after he went for an officer's gun trying to wrestle it away from Detroit Police, causing the weapon to fire.SkyFOX was over the scene on Manning Street in Detroit, where the incident occurred Friday,The bullet didn't hit anyone and police took a 27-year-old man from Roseville into custody.Police say the home was a known drug den, and when officers drove by the property -- four people ran from the home.The officer and suspect were treated at a hospital for non life threaten...
    A man was arrested after he went for an officer's gun trying to wrestle it away from Detroit Police, causing the weapon to fire.SkyFOX was over the scene on Manning Street in Detroit, where the incident occurred Friday,The bullet didn't hit anyone and police took a 27-year-old man from Roseville into custody.Police say the home was a known drug den, and when officers drove by the property -- four people ran from the home.The officer and suspect were treated at a hospital for non life threaten...
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