Fraud Detection Representatives - FOX 13 News

Fraud Detection Representatives

Posted: Updated:
ST. PETERSBURG (FOX 13) -

Job #9798680

Must have the following in order to apply:

  • High School Diploma or equivalent with focus on college-level business classes required.
  • 6 months experience in a call-center environment.
  • Must follow written and verbal instructions and correspond in English.
  • Must have problem solving, analytical and organizational skills.
  • Thorough knowledge of Microsoft Office required
  • General understanding of the credit/debit card industry

Preferred Skills:

  • 1 year experience in fraud detection and/or fraud investigation preferred
  • Experience with the FDR Falcon Fraud Detection System preferred

Job Description: Responsibilities include placing outbound calls, respond to inbound calls, and analyzing debit and credit card transactions in order to identify potential fraudulent activity via the Falcon Fraud Detection System.

  • Review electronic cases produced by the Falcon Fraud Detection System.
  • Represent the department professionally in talking to internal and external customers in an inbound/outbound call center.
  • Analyze transaction patterns and respond quickly to high-risk situations.
  • Identify changing fraud trends, document and report to appropriate department personnel in a timely manner to assist in the reduction of fraud loss.
  • Verify account activity and take appropriate action to minimize potential fraud loss and customer inconvenience as well as controlling and managing calls.
  • Process Lost/Stolen account calls.
  • Maintain daily and monthly performance standards, including those pertaining to quality and quantity.
  • Perform all other miscellaneous duties as assigned.

Day & Hours: Shifts vary but most will work at least one weekend day.
Work schedule to be determined.

Pay: $11.06-$14.00/hr

Apply by: Email Resume in Word with Job # to: cwedding@worknetpinellas.org

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