Song Connolly lives and does much of his work in the Riverview area and rarely drives over to Tampa.
"I don't travel that much, that's the main thing," said Connolly.
So instead of buying a SunPass he relies on the Toll-By-Plate function when he travels on the Selmon Expressway.
This month he was going over his bill when he noticed something.
"Next thing I know they have a mystery charge of $2.50," said Connolly.
That "mystery charge" is a new administrative fee that was added May 15 and made its debut in July bills.
Sue Chrzan of the Tampa Hillsborough Expressway Authority says there's a reason for the increase.
"With the opening of the I-4 connector we knew that our video customers would get two bills, they would get one from THEA, the expressway authority and they'd get a second bill from Florida's Turnpike Enterprise, from FTE," said Chrzan. "You could drive, technically, drive on our roads and in minutes drive on the connector and get two separate bills."
Instead of saddling customers with two bills they merged billing with the Florida Turnpike, but that meant something extra.
"That means however that we have to go with FTE business rules which state that on your invoice you get a 2.50 admin fee. It's used to cover the cost of mailing you an invoice," said Chrzan.
They say the new billing system will also cut down on errors and improve customer service.
The Expressway Authority says the fee shouldn't be a surprise, they included notices in the last two bills they sent.
Customers can avoid the fee and pay a discounted toll by purchasing a SunPass.
Those like Song Connolly who don't think they don't need one will have to pay a little extra.
"It's not right at all," said Connolly.
FOX 13 / WTVT-TV
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