For 13 years, Dr. Isabelle Roese dedicated her career to helping poor animals left at Hillsborough County Animal Services.
Last month, she made one of the toughest decisions of her professional life.
"To see population getting sicker and sicker, health declining, and how staff was being treated it came to a point where I had to resign," she said.
She wrote a letter to county commissioners documenting the issues. She also wants an investigation into the agency at the management and the animal's health.
"Animals are being pumped out the door like they're just numbers," Dr. Roese said.
"I literally lose sleep at night over the condition of the shelter right now," said Sue Green.
Green, a longtime volunteer is speaking out, too. She's concerned about the agency's direction. She also points to the management as the root of the problem. About 13 months ago, Ian Hallet took over as the director of Animal Services.
"Too many chiefs, not enough Indians. That's for sure," Green said.
So what do Hillsborough County Animals Services officials have to say about this? In response, they sent us a couple letters.
The first by county administrator Mike Merrill to the board of commissioners is in support of Hallet.
It also makes note of the opposition he's faced on the "Be the Way Home" plan, saying its opponents are bent on undermining it. The plan includes the controversial "Trap Neuter and Release" tactic on stray cats.
The other letter is a year-in-review of Animals Services, written by Hallet himself. Among the accomplishments, expanded service hours and he notes 2,000 more animals found a home in the last 12 months compared to the year prior.
He also writes the agency has made "noteworthy progress."
Still, some argue the bad is outweighing the good.
FOX 13 / WTVT-TV
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