It's a three minute 911 call that must've felt like it lasted for hours to 29 year old Sabrina Cortez.
During it, a man allegedly tries breaking into her house while she's alone with her 2-year-old. Melinda Calvert was on the other end of the call, as the scary moments ticked by.
Despite the unknowns of what would happen, she stays calm.
"What I was doing was techniques we were trained to do – repetitive persistence if they don't answer the question keep asking in a calm manner until they answer and also reassure her help is on the way," Calvert, a Manatee County 911 dispatcher, said.
It happened Tuesday morning.
The suspect, 18-year-old Travirus Epps, reportedly hid in the bushes before trying to pry open the garage door. Deputies say Epps got in but was scared off before taking anything.
Thanks to Cortez's description on the phone he was later arrested.
"She did very well. She was upset and crying. She was very scared, but she answered the questions to the best of her ability," Calvert said.
A scary scenario for anyone but made a little easier thanks to the person on the other end of the line.
"You know that you got to help out. and it's part of a team effort," Calvert said.
FOX 13 / WTVT-TV
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