Computer failure delays American Airlines flights - FOX 13 News

Computer failure delays American Airlines flights

Posted: Updated:
Lines at the AA ticket counter in Tampa. Lines at the AA ticket counter in Tampa.
Lines at the AA ticket counter in Tampa. Lines at the AA ticket counter in Tampa.
TAMPA (FOX 13) -

Chances are, if the line to your airline's ticket counter is out to the hallway and around the corner -- it's going to be a long day.

That was the case for travelers across the country Tuesday when one of American Airlines' computer systems went down, keeping every one of its planes out of the skies.

"There were a few people really on edge," said Jeannie Ingels.

American Airlines says its reservation system went out. That led to the airline grounding all flights across the U.S. for hours.

It left a lot of travelers at Tampa International Airport in limbo.

"Pretty frustrating. I got here at 12:30 thinking I could do work before my flight, but I'm standing here," said Kriss Bryan.

"I'm waiting for someone to come out with a mega phone and say, this is our plan this is what we're going to do," Ingels said.

American Airlines eventually did fix the problem, but not without noting it still expected to see more cancellations and delays.

"We've been able to play with our phone laugh and texting people making the best of it," said Ingels.

The company did apologize, offering help to stranded and stressed travelers. Some did say, despite their troubles, they'll continue to fly American

"I love American and I understand computer problems, but it looks like they need to do some IT work," said Tyler Roberson.

American Airlines did confirm the glitch had nothing to do with the bombings in Boston.

Powered by WorldNow

FOX 13 / WTVT-TV
3213 West Kennedy Blvd.
Tampa, Florida 33609
Main: (813) 876-1313
Newsroom: (813) 870-9630
Fax: (813) 871-3135

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | New Terms of Service What's new | Ad Choices