DDS continues to seek improvement in services - FOX 13 News

DDS continues to seek improvement in services

Posted: Updated:
ATLANTA -

Last year, the Department of Driver Services made big changes to what documents you need to apply for, or renew, a license. Now, you have to show proof of identity, two proofs of residency, and your social security number.

The first few months of the year are the busiest ones at driver services. After 9/11, new security measures are making the process safer, but a little more of a headache.

The last thing Anita Campbell wanted to do on her birthday was sit at the Department of Driver Services. But to renew her license, that's exactly what she needed to do and at first, she was missing a few things.

"I did have to come leave and come back because I had more documents that I needed," said Campbell.

After she had her paperwork, she says the process was pretty painless.

"I guess people anticipate spending at least two hours at a DMV in order to get any process done. But, I was only here for about 45 minutes," Campbell said.

"We are studying it, evaluating it all the time and we're listening to our customers concerns," said Susan Sports with the Department of Driver Services.

Last year, as a part of a federal homeland security initiative, Georgia began requiring more original documents and an in person visit to renew a license.

"It verifies identification to help prevent identity theft or fraud," said Sports.

"I don't see a problem with it. I can understand why all the necessary documents would be needed," said Campbell.

The agency says it's working. It has already serviced one million customers with the new system. Last month, officials from Kansas were in Georgia to see how everything was running and to see a location in action.

"It just makes a safer nation for us all share ideas, and our process -- what worked and what didn't work," Sports said.

At some offices, they've installed iPads and computers so you can print proof of residency, like a bill, if you forget one.

"We've identified that that's the largest group of customers that are making a return trip," said Sports.

"That's a good idea because it will eliminate the inconvenience of having to leave, get out of line," said Campbell.  "Within another eight years, I will have forgotten about this visit and it shouldn't be that bad the next time around."

Officials say they're still not 100 percent happy with where the wait times are, and they're still working on relieving congestion.  More documents are expected to be added to the website to help speed things up. They encourage you to check the wait times on their website, before you head to a location.

  • Good Day ArchiveMore>>

  • Back to School Jamboree with Hosea Feed The Hungry

    Back to School Jamboree with Hosea Feed The Hungry

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

  • Delicious pastries take center stage in Atlanta

    Delicious pastries take center stage in Atlanta

    Tuesday, August 26 2014 9:15 AM EDT2014-08-26 13:15:17 GMT
    The competition is hot -- but boy, is it sweet -- at an annual event happening now in Atlanta.   It's called Pastry Live, which concludes today
    The competition is hot -- but boy, is it sweet -- at an annual event happening now in Atlanta. It's called Pastry Live, which concludes today at 200 Peachtree. The event is a three-day sugar and chocolate showpiece competition and seminar, including participants from around
  • RECALL: Pre-packaged salad kits

    RECALL: Pre-packaged salad kits

    Tuesday, August 26 2014 6:39 AM EDT2014-08-26 10:39:14 GMT
    Good Day AtlantaGood Day Atlanta
    Grabbing a pre-made salad kit may seem like the healthiest option when you're on the go but if you recently bought a chicken Caesar from Sam's Club, think again.
    Grabbing a pre-made salad kit may seem like the healthiest option when you're on the go but if you recently bought a chicken Caesar from Sam's Club, think again.
  • Katie Beasley's storiesMore>>

  • SKYFOX Traffic

    Tips for navigating around Georgia Dome traffic

    Tips for navigating around Georgia Dome traffic

    Thursday, August 21 2014 9:16 AM EDT2014-08-21 13:16:27 GMT
    For the next three years, if you plan to be anywhere near the Georgia Dome, expect delays and plan ahead. That's the word from officials as we head into fall, the Dome's busiest time of the year.
    For the next three years, if you plan to be anywhere near the Georgia Dome, expect delays and plan ahead. That's the word from officials as we head into fall, the Dome's busiest time of the year.
  • SKYFOX Traffic

    Small windshield crack could cause big problems

    Small windshield crack could cause big problems

    Thursday, August 14 2014 9:18 AM EDT2014-08-14 13:18:04 GMT
    It's one of the most important safety features on your vehicle. We're not talking about tires or your steering wheel, we're talking about your windshield.
    It's one of the most important safety features on your vehicle. We're not talking about tires or your steering wheel, we're talking about your windshield.
  • Atlanta Beltline celebrates success

    Atlanta Beltline celebrates success

    Thursday, August 7 2014 8:14 AM EDT2014-08-07 12:14:51 GMT
    It started as an idea 15 years ago, now the Atlanta Beltline is a huge success, users say. This summer an international panel awarded it the grand prize for "Best Rehabilitation Project" across the globe.
    It started as an idea 15 years ago, now the Atlanta Beltline is a huge success, users say. This summer an international panel awarded it the grand prize for "Best Rehabilitation Project" across the globe.
Powered by WorldNow

FOX 13 / WTVT-TV
3213 West Kennedy Blvd.
Tampa, Florida 33609
Main: (813) 876-1313
Newsroom: (813) 870-9630
Fax: (813) 871-3135

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | New Terms of Service What's new | Ad Choices