And The Best & Worst Rated Airlines Are ... - FOX 13 News

And The Best And Worst Rated Airlines Are ...

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Los Angeles, CA -

(FOX 11) Picture it: You show up to your gate with ticket in hand and find out the flight has been oversold and you are not guaranteed a seat (even though you're all checked in and have a seat on your boarding pass).

Yes, it's beyond frustrating.

The 2013 Airline Quality Rating report shows us just how frustrating it is by analyzing "on-time performance, customer complaints, mishandled baggage and denied boardings," according to Yahoo! News.

Here are the rankings and the details behind it, courtesy of Forbes.com.

1) Virgin Airlines
On-Time Arrivals: 83.5% Denied Boardings: 0.07 per 1,000 passengers Mishandled Baggage: 0.87 per 1,000 passengers Customer Complaints: 1.50 per 1,000 passengers

2) Jet Blue
On-Time Arrivals: 79.1% Denied Boardings: 0.01 per 1,000 passengers Mishandled Baggage: 1.88 per 1,000 passengers Customer Complaints: 0.79 per 1,000 passengers

3) AirTran Airways
On-Time Arrivals: 87.1% Denied Boardings: 0.95 per 1,000 passengers Mishandled Baggage: 1.58 per 1,000 passengers Customer Complaints: 0.91 per 1,000 passengers

4) Delta Airlines
On-Time Arrivals: 86.5% Denied Boardings: 0.51 per 1,000 passengers Mishandled Baggage: 2.10 per 1,000 passengers Customer Complaints: 0.73 per 1,000 passengers

5) Hawaiian Airlines
On-Time Arrivals: 93.4% Denied Boardings: 0.18 per 1,000 passengers Mishandled Baggage: 2.88 per 1,000 passengers Customer Complaints: 0.89 per 1,000 passengers

6) Alaska Airlines
On-Time Arrivals: 87.5% Denied Boardings: 0.63 per 1,000 passengers Mishandled Baggage: 2.93 per 1,000 passengers Customer Complaints: 0.51 per 1,000 passengers

7) Frontier Airlines
On-Time Arrivals: 77.9% Denied Boardings: 0.78 per 1,000 passengers Mishandled Baggage: 2.22 per 1,000 passengers Customer Complaints: 1.05 per 1,000 passengers

8) Southwest Airlines
On-Time Arrivals: 83.1% Denied Boardings: 0.84 per 1,000 passengers Mishandled Baggage: 3.08 per 1,000 passengers Customer Complaints: 0.25 per 1,000 passengers

9) US Airways
On-Time Arrivals: 85.9% Denied Boardings: 0.68 per 1,000 passengers Mishandled Baggage: 2.14 per 1,000 passengers Customer Complaints: 1.74 per 1,000 passengers

10) American Airlines
On-Time Arrivals: 76.9% Denied Boardings: 0.73 per 1,000 passengers Mishandled Baggage: 2.92 per 1,000 passengers Customer Complaints: 1.80 per 1,000 passengers

11) American Eagle
On-Time Arrivals: 81.6% Denied Boardings: 1.07 per 1,000 passengers Mishandled Baggage: 5.80 per 1,000 passengers Customer Complaints: 1.27 per 1,000 passengers

12) SkyWest Airlines
On-Time Arrivals: 81.6% Denied Boardings: 2.32 per 1,000 passengers Mishandled Baggage: 5.26 per 1,000 passengers Customer Complaints: 0.88 per 1,000 passengers

13) ExpressJet
On-Time Arrivals: 76.9% Denied Boardings: 2.13 per 1,000 passengers Mishandled Baggage: 5.52 per 1,000 passengers Customer Complaints: 1.07 per 1,000 passengers

14) United Airlines
On-Time Arrivals: 77.4%. Denied Boardings: 1.83 per 1,000 passengers. Mishandled Baggage: 3.87 per 1,000 passengers. Customer Complaints: 4.24 per 1,000 passengers.

 

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