City officials say 911 equipment fixed - FOX 13 News

City officials say 911 equipment fixed

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Atlanta police officials now admit that there have been problems with 911 operators' equipment, but say they have now been resolved.

Last week, FOX 5 reported that some Atlanta police 911 operators said they could not hear callers contacting them in emergency.

The city workers union PACE brought the problem to light with a petition with more than 30 signatures of employees warning about the situation.

Atlanta Police Deputy Chief Erica Shields confirmed to Atlanta City Council members on Wednesday that problems had been found.

"What was identified is there were a couple of headsets that were faulty. They were replaced. There were a couple of operational errors where folks didn't have the jack plugged in properly. But the good news is that we didn't identify any systemic problems within the system," Shields said.

PACE Union President Gina Pagnotta-Murphy commended the actions of the employees and the response of police officials.

"I am will very impressed with the act of that deputy chief that came and did not say that these are disgruntled employees and took it lightly. I am very proud that she came forward and did her due diligence, found the problem, and repaired it and fixed it immediately," Pagnotta-Murphy said.

Firefighter Stephen Borders said it's frustrating when his team winds up on the wrong side of town due to a bad address.

"Time is absolutely critical, down to the seconds. A fire is going to double every five minutes in size and that may mean the difference in a structure being salvageable, and it may be a difference in a life being savable," Borders said.

Pagnotta-Murphy said that she hopes this situation will serve as an example for other city workers who may come upon problems.

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