EBT system goes down in Florida - FOX 13 News

EBT system goes down in Florida

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TALLAHASSEE (FOX 13) -

Users of the state's Electronic Benefits Transfer (EBT) cards ran into to some roadblocks at the grocery story this morning after a glitch in the system that runs the cards.

According to the Department of Children and Families, the outage was because of technology issues at JP Morgan Chase, the company that runs the system.

Card holders could not use the cards for normal processing; stores had to run the cards manually and the transactions were limited to $40.

According to DCF, the system was back up and running by 1 p.m.

The outage affected cardholders in several other states besides Florida: bank officials said the outage also affected New York, Pennsylvania, Georgia, South Carolina, Indiana, Kentucky, Connecticut, West Virginia, Delaware. It also hit the U.S. Virgin Islands.

"All customers can now use their SNAP, food stamps and other cash benefit cards after we resolved the technical issues," Fusco told The Associated Press.

Angry users took to social media to express their frustration in the busy grocery shopping days before Thanksgiving.

One woman tweeted, "They have about 50 signs on Publix door saying the (hash)EBT machine is down for Ga!!!"

"Five of these states were severely impacted by superstorm Sandy just weeks ago, causing significant hardship for many low-income families. We are deeply concerned about this outage and will continue monitoring the situation," said Kevin Concannon, an undersecretary for the U.S. Department of Agriculture.

Some stores, including Wal-Mart, agreed to handle manual transactions to accommodate customers.

Fusco stressed the outage did not affect regular debit, credit or other card holders.

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