Kitchen remodeling turns into nightmare for ailing sisters - FOX 13 News

FOX 5 I-Team investigates

Kitchen remodeling turns into nightmare for ailing sisters

Posted: Updated:
DAWSONVILLE, Ga. -

Remodeling a kitchen can be an expensive undertaking. Finding the right contractor at the right price is also a daunting task. Two ailing sisters, who needed their kitchen remodeled for safety reasons, thought they picked the right man. After six months, they've changed their tune.

The women say they saved money for seven years working toward updating their kitchen.  They took estimates and finally landed on one man who they say made promises that he never kept.

Marian MacDonald hired contractor Sam Gasaway months ago to update her kitchen for better storage, and to open it up for her wheel-chair bound sister Carolyn. She signed on the dotted line, twice, because the contractor's price was right. The main project was $5,840, with a smaller $2,000 job.

Gasaway told the I-Team he's been in the remodeling business for about 25 years. On his blog he calls himself the "Elite of the Elite Atlanta Contractors."

MacDonald says what impressed her most was how quickly Gasaway said he could get the work done.

"He told me it would take two weeks, and unless there was a problem, it would take a maximum three," said MacDonald.

She felt so good she paid for more than 80 percent of the job up front. That was in December. The I-Team was in her Dawsonville home in late June when she told us nothing had been done.

MacDonald says Gasaway told her they got busy and would come by next Friday. When the day arrived, nothing happened.

She complained to the state's licensing board that her contractor "took my money and has done nothing."

Gasaway showed up when the I-Team called him for a kitchen remodeling estimate.  During our hidden camera investigation, he was fast about everything. In less than a minute he measured the space and came to a final figure of $10,830 for our job. He promised to get the job done quickly.

"Normally, this will take three to four weeks," said Gasaway,

But his answers came less quickly when we later asked about Marian MacDonald's project that had been untouched for six months. Gasaway said a deal was worked out on their job and that he would be finishing the job during the week.

MacDonald says she informed Gasaway she had contacted the Better Business Bureau and FOX 5.

The next day, MacDonald says her contractor finally agreed to get to work on her kitchen.  She says he gave her a handwritten contract promising the job would be done by July 7th.

Gasaway did start the work, but the work was unfinished as of July 9. Court records show Gasaway has a number of similar complaints against him from former clients.

MacDonald says she sent Gasaway a certified letter firing him. She says she plans to sue to get her money back if she doesn't get a full refund.

  • I-Team Story ArchiveMore>>

  • Get Financially Fit: A Step-By-Step Plan

    Get Financially Fit: A Step-By-Step Plan

    Monday, April 14 2014 9:15 AM EDT2014-04-14 13:15:13 GMT
    April is Financial Literacy Month, so it's time to think about getting financially fit.  Let's start with two questions. Do you know how much you spend each month?  How much of your check should you save?
    April is Financial Literacy Month, so it's time to think about getting financially fit.  Let's start with two questions:  Do you know how much you spend each month?  How much of your check should you save?
  • FOX 5 I-Team

    DON'T MISS: Tax Deductions and Credits

    DON'T MISS: Tax Deductions and Credits

    Friday, April 11 2014 8:48 AM EDT2014-04-11 12:48:55 GMT
    Let's finish up our tax time filing tips that we've offered this season with a quick look at deductions and credits too many folks forget.
    Let's finish up our tax time filing tips that we've offered this season with a quick look at deductions and credits too many folks forget.
  • FOX 5 I-Team

    IRS: Two Scam Warnings

    IRS: Two Scam Warnings

    Monday, April 7 2014 10:44 AM EDT2014-04-07 14:44:51 GMT
    We have two warnings coming from the IRS.  The first one is what investigators call the "largest ever" phone fraud scam targeting taxpayers.
    We have two warnings coming from the IRS.  The first one is what investigators call the "largest ever" phone fraud scam targeting taxpayers.
  • Contact the FOX 5 I-Team

    * denotes required fields

    We're sorry, but only one entry is allowed per person.
    Thank you for your continued interest.

    Thanks for contacting FOX 5.  To reach our newsroom by phone, please call (404) 898-0100.

  • Good Day ArchiveMore>>

  • Recipe: Blissful Lowcountry Boil

    Recipe: Blissful Lowcountry Boil

    Friday, April 18 2014 6:05 PM EDT2014-04-18 22:05:26 GMT
    Blissful Lowcountry Boil Ingredients
    Blissful Lowcountry Boil Ingredients 4qts Water ½ cup Old Bay ½ cup Lemon Juice 1tbsp kosher salt 2 sliced shallots 8 garlic cloves 1lb Andouille sausage 1lb of New Potatoes 6 ears of corn shucked and
  • Pike Nurseries

    Spring Container Gardens

    Spring Container Gardens

    Friday, April 18 2014 10:21 AM EDT2014-04-18 14:21:54 GMT
    Container gardens are just as unique and diverse as gardens.
    Container gardens are just as unique and diverse as gardens.
  • Improve your commute with the "One Bus Away" app

    Improve your commute with the "One Bus Away" app

    Thursday, April 17 2014 9:03 AM EDT2014-04-17 13:03:23 GMT
    Don't you hate when you're waiting for mass transit and have no idea when that train or bus will show up? Now, there's an app for that and it's saving people time and money.
    Don't you hate when you're waiting for mass transit and have no idea when that train or bus will show up? Now, there's an app for that and it's saving people time and money.
Powered by WorldNow

FOX 13 / WTVT-TV
3213 West Kennedy Blvd.
Tampa, Florida 33609
Main: (813) 876-1313
Newsroom: (813) 870-9630
Fax: (813) 871-3135

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices