Call for Action helps woman solve couch problem - FOX 13 News

Call for Action helps woman solve couch problem

Posted: Updated:
Amy Short wanted a couch where she could hang out, read, relax, and even sleep. Amy Short wanted a couch where she could hang out, read, relax, and even sleep.
ATLANTA -

Amy Short wanted a couch where she could hang out, read, relax, and even sleep. She found one at a discount furniture retailer, but that was the beginning of her problems. So she called the Call for Action team.

"We were just out shopping one day and we sat down and we just sunk in. I was, like, I can live on this couch," said Amy Short.

Just four months after buying her dream couch, Short sank into the couch, completely. She called the discount furniture retailer where she bought the couch, asking for a fix. She says she thought it would be no big deal, particularly since she bought an extended warranty.

"The gentlemen came out, looked at the couch, inspected it, kind of opened up the zippers and kind of took a couple of pictures and left. About two or three days later I get a call back saying, 'We're sorry, but we found this is normal wear and there is nothing we can do to help you," said Short.

Frustrated at not being able to talk with the retailer, Short dialed Call for Action. The team of consumer negotiators got a third party to look at the sinking couch cushions.

"The independent appraiser said that the furniture was defective. We worked diligently since November of 2011 to have this furniture either replaced or her money refunded," said Call for Action Director Susan Bowie.

For seven months Bowie worked on Short's behalf.  Short's couch cushions were finally replaced. She says Call For Action was very effective.

"Amazing! All of the sudden people actually talked to me. They'd call me back. They wanted to ask more questions about the situation," said Short.

If you have a customer service problem you can't seem to solve on your own, visit the Call for Action page by clicking here.

  • I-Team Story ArchiveMore>>

  • Mom confronts Ray McBerry over modeling request

    Mom confronts Ray McBerry over modeling request

    Monday, July 28 2014 10:31 PM EDT2014-07-29 02:31:15 GMT
    A twice-failed candidate for Georgia governor found himself face-to-face with a mother furious over what he was trying to do this month with her teenage daughter.
    A twice-failed candidate for Georgia governor found himself face-to-face with a mother furious over what he was trying to do this month with her teenage daughter.
  • Unresolved bank errors? Help is on the way

    Unresolved bank errors? Help is on the way

    Monday, July 28 2014 8:11 AM EDT2014-07-28 12:11:30 GMT
    Taking on a big bank, even over something like a minor bank error, can be maddening. You feel like no one is listening. It's like being trapped in a maze you can't get out of, but somebody is noticing how frustrating that can be.
    Taking on a big bank, even over something like a minor bank error, can be maddening. You feel like no one is listening. It's like being trapped in a maze you can't get out of, but somebody is noticing how frustrating that can be.
  • I-Team Investigation

    Former Douglas Co. D.A. office manager indicted

    Former Douglas Co. D.A. office manager indicted

    Sunday, July 27 2014 3:24 PM EDT2014-07-27 19:24:49 GMT
    There are major new developments today in the state investigation of the Douglas County District Attorney's office. Tammy Agan, the former office manager, has been indicted on 58 counts of theft and making false statements.
    There are major new developments today in the state investigation of the Douglas County District Attorney's office. Tammy Agan, the former office manager, has been indicted on 58 counts of theft and making false statements.
  • Contact the FOX 5 I-Team

    * denotes required fields

    We're sorry, but only one entry is allowed per person.
    Thank you for your continued interest.

    Thanks for contacting FOX 5.  To reach our newsroom by phone, please call (404) 898-0100.

  • Good Day ArchiveMore>>

  • Back to School Jamboree with Hosea Feed The Hungry

    Back to School Jamboree with Hosea Feed The Hungry

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

  • Good Day Atlanta

    Will they melt? Good Day tests Walmart ice cream sandwiches

    Will they melt? Good Day tests Walmart ice cream sandwiches

    Tuesday, July 29 2014 10:48 AM EDT2014-07-29 14:48:05 GMT
    A summertime treat makes headlines for its reported unusual longevity. A mom in Cincinnati, Ohio told WCPO-TV that she left her son's Walmart ice cream sandwich outside overnight- and it never fully melted!
    A summertime treat makes headlines for its reported unusual longevity. A mom in Cincinnati, Ohio told WCPO-TV that she left her son's Walmart ice cream sandwich outside overnight- and it never fully melted!
  • Citizens concerned over Fulton County road

    Citizens concerned over Fulton County road

    Tuesday, July 29 2014 10:44 AM EDT2014-07-29 14:44:05 GMT
    A local advocate group says their part of town has been neglected for years by the Georgia Department of Transportation. The group "Citizens for Better Roads in South Fulton County" says finally, improvements are coming to I-285 where they live.
    A local advocate group says their part of town has been neglected for years by the Georgia Department of Transportation. The group "Citizens for Better Roads in South Fulton County" says finally, improvements are coming to I-285 where they live.
Powered by WorldNow

FOX 13 / WTVT-TV
3213 West Kennedy Blvd.
Tampa, Florida 33609
Main: (813) 876-1313
Newsroom: (813) 870-9630
Fax: (813) 871-3135

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices